Terms of service

Welcome to Slow Listen. These Terms of Service are provided by Slow Listen Ltd, a company registered in England and Wales with company number 16421831. The terms “we”, “us” and “our” refer to Slow Listen Ltd, trading as “Slow Listen”.

Your Account and Use of Services

By using the Services, you confirm that you are at least the age of majority in your country or have parental consent to use the site. You agree to use the Services in compliance with all applicable laws and these Terms. You’re responsible for maintaining the confidentiality of your account information and for all activities under your account.

Orders and Payments

All orders are subject to availability and acceptance. By placing an order, you are making an offer to purchase. We reserve the right to accept, reject, or cancel any order for any reason, including after confirmation. We accept payment through the methods provided on the site. Prices and availability may change without notice. Unless otherwise noted, all prices include applicable taxes such as VAT. Shipping and handling costs are added at checkout.

Shipping and Delivery

We strive to deliver your orders promptly, but all delivery times are estimates only and are not guaranteed. Import duties and taxes are included in the price unless otherwise stated. Once we hand your order to the carrier, the risk of loss or damage passes to you. Please inspect your order upon delivery and contact us promptly if there are any issues.

Second-Hand Items

Many of our items are second-hand, used, or made in limited batches. These formats are fragile and may behave unpredictably over time, that’s part of their charm and part of the risk. All tapes are play-tested unless stated otherwise, and we use our own grading system based on the feel and function of each item. If you're unsure about an item’s condition, contact us before purchase. Returns are accepted only if the item is significantly not as described or damaged on arrival.

Intellectual Property

Our Services, including all trademarks, graphics, text, and other content, are owned by Slow Listen or its licensors and are protected by intellectual property laws. You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, or create derivative works from our content without permission.

Optional Tools

We may offer third-party tools as part of the Services, which we do not control or endorse. Use of these tools is at your own risk and subject to the third-party’s terms. New features or tools added to the site will also be subject to these Terms.

Third-Party Links

Our Services may include links to third-party websites. We are not responsible for their content or policies. Access these links at your own risk. Please review third-party terms and privacy practices before engaging in transactions.

Relationship with Shopify

Slow Listen is powered by Shopify, which enables us to provide the Services to you. Any purchases you make are directly with Slow Listen. Shopify is not responsible for your transactions with us and is expressly released from any claims related to your purchases.

Privacy

Your personal data is handled as described in our Privacy Policy, as well as Shopify’s Privacy Policy. By using our Services, you consent to these policies. Because our Services are hosted by Shopify, personal data may be stored and processed outside the UK by Shopify or third-party partners.

Feedback

If you send us feedback, you grant us a perpetual, worldwide license to use it for any purpose, including commercial use. You confirm that you have all necessary rights to share the feedback and that it does not violate any third-party rights. We may edit or remove content that violates these Terms.

Errors and Omissions

Occasionally, information on our site may contain errors or inaccuracies. We reserve the right to correct mistakes and cancel orders if necessary.

Prohibited Uses

You may use the Services for lawful purposes only. You may not use the Services to: (a) violate any laws or regulations; (b) infringe on intellectual property rights; (c) harass, harm, or defame others; (d) transmit false or misleading information; (e) upload viruses or malicious code; (f) collect or track personal data of others; (g) spam or phish; (h) interfere with security features. We reserve the right to suspend or terminate your account for violations.

Termination

We may terminate your access at any time without notice. You remain responsible for charges incurred prior to termination. Any provisions that by their nature should survive termination (e.g. IP, feedback, disclaimers, liability, indemnity) will continue to apply.

Disclaimer of Warranties

The Services and all products are provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free use, nor that the products will meet your expectations.

Limitation of Liability

To the fullest extent permitted by law, Slow Listen and its affiliates are not liable for any direct or indirect damages arising from your use of the Services or products, including lost profits, data, or other consequential damages.

Indemnification

You agree to indemnify Slow Listen, Shopify, and our affiliates, directors, employees, and partners from claims arising from your breach of these Terms or misuse of the Services. We may control the defense and settlement of such claims.

Severability

If any provision of these Terms is found to be unenforceable, the rest of the Terms remain in effect.

Waiver; Entire Agreement

Failure to enforce a right is not a waiver. These Terms and our policies constitute the full agreement between you and Slow Listen, superseding prior versions. Headings are for convenience only.

Assignment

You may not transfer your rights or obligations without our written consent. We may assign our rights without notice.

Governing Law and Jurisdiction

These Terms are governed by the laws of the United Kingdom. You agree to the exclusive jurisdiction of UK courts.

Changes to Terms

We may update these Terms from time to time. We will notify you of material changes in accordance with applicable law. Your continued use of the Services means you accept the updated Terms.

Contact Information

Any questions? Contact us at info@slowlisten.uk