Privacy policy

Last updated: 22 September 2025

We respect your privacy. Any information you provide is used only to process your order or get in touch about it. 

This Privacy Policy explains how slow listen, an independent retailer registered in the United Kingdom, collects, uses, and protects your personal information when you interact with slow listen, whether you’re shopping for products, using our services, or signing up for updates. Your privacy is important to us, and we aim to be as transparent and respectful as possible in handling your data.

By using our website (slowlisten.uk) or other services we provide (collectively, the “Services”), you agree to the terms of this Policy.

Your privacy matters to us, and we’re committed to handling your information with care.

What personal information we collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Why we collect your information

We collect personal information from various sources depending on how you engage with our Services. This may include:

To communicate with you;

To provide and improve our Services;

To comply with legal obligations;

To protect our business and users.

Information you provide directly

  • Contact details – name, email, address, phone number

  • Order details – billing/shipping addresses, order history, payment confirmation

  • Account information – username, password

  • Customer support communications – including enquiries or feedback.

Information automatically collected

  • Device and browser information

  • IP address

  • Site usage via cookies and similar technologies

Information we obtain from third parties

We may receive your personal information from:

  • Service providers, such as Shopify, our ecommerce platform

  • Payment processors for secure payments

  • Marketing and analytics partners (e.g., email and advertising pixels)

Where required, third parties process your data in accordance with this Policy and applicable law.

How We Use Your Personal Information

We use your information to:

  • Provide and fulfil Services – including payment processing, shipping, returns, account creation, and related customer support.

  • Marketing and advertising – with your consent or legitimate interest, to send communications or show tailored ads.

  • Security and fraud prevention – to detect and respond to malicious or fraudulent activity.

  • Service improvement – to enhance user experience and better serve your needs.

Legal bases for processing (where required by law) include performance of contract, legitimate interest, consent, and legal obligation.

Cookies

We and our partners, including Shopify, use cookies and similar technologies to operate and improve our website and services. These technologies help us:

  • Remember your preferences and account information

  • Conduct analytics to understand how our site is used

  • Personalise content and advertisements

We will not use cookies or other technologies for analytics, personalisation, or advertising purposes unless you provide your consent. You can manage or withdraw your consent at any time in your browser settings. For details on Shopify cookies, see: shopify.com/legal/cookies

How We Disclose Personal Information

We may share your information with:

  • Vendors and service providers (e.g. Shopify, payment processors, and delivery couriers such as Royal Mail). For example, we use Royal Mail's Click & Drop platform to create shipping labels and provide delivery updates. This may involve sharing your name, delivery address, and contact details. We use trusted third-party payment processors to securely handle your payment details — we do not store your credit card information ourselves.

  • Marketing and business partners, to support advertising and analytics

  • Legal or regulatory bodies, as required by law

  • Others, with your consent.

We do not sell or share sensitive personal data or use it for inferring characteristics about you without your consent.

Third Party Websites and Links

Our Site may link to external websites. These have their own privacy policies, and we are not responsible for their content or practices. Please review their policies before submitting any information.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16. If you believe a child has provided us with information, contact us to request deletion.

Security and Retention of Your Information

We use reasonable security measures but cannot guarantee absolute security. Please avoid sending sensitive information through unsecured channels.

We keep your information only as long as necessary to run our business or meet legal requirements.

Your Rights

As a UK resident, you have rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 regarding how your personal information is used. These rights are designed to give you more transparency, control, and choice over your data. Depending on your circumstances, you may have the right to:

  • Access your information – You can request a copy of the personal data we hold about you.

  • Correct your information – You can ask us to correct inaccurate or incomplete personal data.

  • Delete your information – You can ask us to delete your personal data in certain circumstances.

  • Restrict how we use your information – You may request that we limit how we use your personal data.

  • Object to how we use your information – You may object to us processing your data for direct marketing or where we rely on a legitimate interest.

  • Data portability – Where applicable, you can request that we provide your personal data to you in a structured, commonly used, and machine-readable format or transfer it to another provider.

  • Withdraw your consent – If we rely on your consent to process your data (such as for email marketing), you have the right to withdraw it at any time.

We take your privacy rights seriously and will respond to any valid request in accordance with applicable data protection laws. Before we act on your request, we may need to verify your identity for security purposes.

You can exercise any of these rights by contacting us at info@slowlisten.uk

Complaints

If you are unhappy with how we handle your data, we encourage you to contact us first so we can address your concerns. 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority: https://ico.org.uk

If you are located in the EU/EEA, you may also contact your local data protection authority. A list is available here.

International Users

Your information may be processed outside your country of residence. When transferring data internationally (e.g., to the UK or US), we use lawful mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any updates will be posted to the Site with a revised “Last updated” date. Where required by law, we will notify you of material changes.

Contact

We’re happy to answer any questions or help with your privacy concerns. Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, get in touch with us at info@slowlisten.uk. For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.